93% of our guest questionnaires recommend a minimum 3 night stay. We would like to tell you this is purely due to our ridiculously gorgeous interiors and fabulously prepared organic culinary feasts but there is more to this fact than meets the eye (or satisfies the tummy!) Tongabezi has a large menu of inclusive activities, add this to the fact that Victoria Falls is one of the world’s leading adventure activity hubs and you find a very large number of dream excursions and only so many hours in a day. A 3 night stay will easily allow for 6 adventures. Explore Livingstone Island, take a Chobe day trip and you have only one night left to indulge your inner Robinson Crusoe on romantic Sindabezi Island.
Your luggage allowance will most likely be determined by the smallest carrier on your route. Please be aware that many charter flights (small planes) will only allow 12 kg per person. Luggage allowance on International flights (from Johannesburg for instance) will be anything between 20 and 30 kg on Economy tickets.
The highs fluctuate between 25 and 35°C throughout the year and the lows
between 2° and 5°C.
During summer: The months from August - April are warm (high 20°C's) with temperatures reaching their upper limit for the area during October (around 35°C).
The rainy season: Victoria Falls is prone to short, spectacular thunderstorms (usually late in the afternoon) and our rainy season generally starts towards the end of November / December and continues until around mid - March, but this does vary from year to year. Temperatures are still warm.
An African winter: May - July and into August. Winter is typically cool at night and in the mornings although you can expect it to be lovely and warm during the day. In winter months it is advised that you do bring warm clothes especially for the mornings and evenings.
220 V supply with square 3 pin and 2 pin plugs
Tujatane has a wish list online which you can find at: http://www.tujatane.com/wish_list.htm alternatively contact either Vanessa at firstname.lastname@example.org or Beth at email@example.com for further information.
The Lookout has a desktop with internet connection. Wi-Fi connection is also possible from the Lookout or right outside reception.
Absolutely! ALL meals can be booked exclusively. Tongabezi has a number of decks as well as The Lookout and the Sampan and guests can also choose to enjoy meals in the privacy of their rooms.
This is a Malaria area and Tongabezi takes every precaution to ensure guests
are not bitten by mosquitoes. We employ regularly maintained, amply sized and
custom made mosquito nets, fans and supply repellent. Our guests are advised
to cover their arms and legs as much as possible and certainly early in the
mornings and late in the afternoons.
Please consult your health care professional regarding prophylactics for malaria at least 6 weeks before your trip or as early as possible.
It is advisable to ensure that your Tetanus vaccination is up to date and Yellow Fever vaccinations are required for travellers arriving from endemic areas.
Tongabezi Houses & Cottages: We are happy to take children of seven and over. Children under 14 pay 50% unless they are in their own room. Roll away beds and extra mosquito nets are available for children sharing with parents.
Tongabezi Garden House: Specially designed specifically for families or slightly larger groups travelling together the Garden House has a private enclosed garden, an exclusive plunge pool and two en suite double bedrooms. Children under 14 pay 25% accompanying adults in the Garden House.
Sindabezi: We are happy to take children of 14 and over, charged adult rates. If the island is taken privately we are happy to take children of seven and older. In this case children under 14 pay 50% unless they are in their own room.
Tangala: Children of any age are accepted at Tangala and two of the staff members are experienced nannies. Please note that there is an unfenced swimming pool. We can arrange a safety fence on request for non-swimmers. Children under 14 are charged 50% of the full board rate
Included Activities available on normal rates:
Park fees are charged at ZWK25.00 per person per visit (subject to change) and Falls Entrance Fees are ZWK100.00 per person per visit (subject to change)
At Tongabezi we are not keen on billing people for not staying with us. We will
therefore never charge 100% cancellation fees! Unfortunately cancellation costs to the
lodge are as much a reality as taking out travel insurance will be to our visitors.
When it happens that you have to cancel your booking we would therefore like
to advise you of the following policies that are in place:
a) If you are holding a confirmed booking and you then inform us that you will not travel.
b) 60 days or more before arrival we will charge 25% of RACK rate.
c) Between 30 and 60 days before arrival we will charge 50% of RACK rate.
d) We accept that cancellations done 30 days or less before arrival are due to unfortunate and unavoidable circumstances for our clients.
So for late cancellations we have changed the rules a bit:
The cancellation charge remains 50% of RACK rate and if the guest decides to rebook at any time during the subsequent 12 months (for bookings made in the same season as the original booking) we will only charge 50% of RACK for the new booking!
Laundry is complementary and done daily weather permitting.
You are welcome to ask reception to reconfirm flights from the lodge or reconfirm them by using our internet - please do note that international calls will be billed to your account.
It is always advisable to drink bottled water, although the tap water in Zambia is generally considered safe. Should you develop any stomach upset, be sure to contact a physician, especially if you are running a fever, in order to rule out malaria or a communicable disease. Bottled water is available in all the rooms, at the bar and on all activities. Water in the taps have been filtered but not sterilized.
The local currency is Zambian Kwacha. The local currency is Zambian Kwacha
and is the only currency accepted for services or goods paid for within the
country (excepting visas which can be bought with Dollars). Kwacha can be
drawn from ATM's at the airport. At Tongabezi we accept all major credit
cards for payment of activities and gifts from our shop. There is a charge
of 3.5% on credit cards.
For up to date exchange rates: www.xe.com/ucc
Tipping is by no means compulsory and is completely at the guest’s discretion. If,
however, you do want to tip for good service received during your stay then this
would be hugely appreciated by staff, the following can act as a guideline to
Guides: We recommend K25.00 per couple per day.
Valets: If you are happy with the service the valets have offered throughout your stay we recommend we recommend K50.00 per couple per day.
General Lodge staff: We recommend K25.00 per.
If you require a private vehicle and guide, this can be arranged for you at an extra cost and is subject to availability. Should you decide not to take this option you may be travelling on activities with other guests.
Visas are required for most passports. Most visas can be purchased at the airport or border - please confirm with your embassy whether it is advisable for you to apply for a visa before departure - you can also consult http://www.zambiaimmigration.gov.zm/zims/default.aspx but please note that information posted can change without notice.
The lodge is frequently visited by monkeys. We urge all guests to refrain from feeding any animals around the lodge. From time to time we also have hippos and elephants but your valet will be on hand to ensure a safe return to and from your room. The Mosi-Oa-Tunya Park can offer exceptional rhino, buffalo and elephant sightings - should you wish to see cats it is advisable to book a Chobe day trip to increase your chances. The lodge also has over 300 bird species.
All our staff members are 1st Aid trained. Please ensure your medical insurance is up to date - should serious medical attention be required Speciality Emergency Services will attend to guests.
We have our favourite camps who we support:
- Kawa Maya on Lake Malawi
- Ker and Downey in Botswana
- Normal Carr Safaris in Zambia's Luangwa Valley
- Robin Pope Safaris in Zambia and Malawi
- Steenberg Hotel in Cape Town.
Click on the links above to view their websites.